Yes, but only if the order is in PREPARATION status. Email us at sales@giantx.gg. If it's already personalized or shipped, it cannot be modified or canceled. For returns, please see our Privacy Policy

Yes, you will receive a confirmation email to the email address you used to make your purchase.

Write to us at sales@giantx.gg indicating the purchase date, buyer's name, and amount.

No, there is no minimum amount.

• We accept credit cards and PayPal.

The charge is processed automatically upon completion of the purchase.

Shipping costs depend on the destination. Within the Iberian Peninsula, standard shipping is usually around €5. The final cost is always displayed at checkout before payment. Customs duties are not included and must be paid by the customer. More information is available in our Return Policy.

We ship to almost every country in the world, primarily Europe, Latin America, and the United States. You can check this on the checkout page by selecting your country.

For products in stock, 4-5 working days in the Peninsula and 1-2 weeks for international shipments.

Whether the order is customizable or a pre-order will depend on each product; we will inform you in the product description and through order update emails so that you are always up to date.

Of course! When the shipping company picks up your order, you will receive an automated email with the tracking number.

The transport company may make a second attempt or leave it at a nearby collection point. They will inform you based on your specific situation.

At GIANTX, you can request a return for certain products within 14 calendar days of receiving your order, regardless of the reason. More information is available in our Return Policy.

You must contact us exclusively by email at sales@giantx.gg

Once the return is accepted, the product must arrive at our facilities within a maximum of 7 days. If it is received outside of this timeframe, the return may be rejected.

Shipping costs are the responsibility of the customer. You can choose your preferred shipping company and arrange the shipment yourself.

⚠️ Important: The shipment must be sent directly to our facilities via courier. We do not recommend using the postal service, as they often leave packages at post offices outside of business hours and we are unable to collect them.

We do not offer product or size exchanges. If you need a different size or item, you will need to request a return and place a new order on our website.

If upon receiving your order you notice that the package has dents, cracks, fissures, is open, tampered with, or in poor condition, you should not accept the delivery. You must: Inform the delivery person that you are refusing the order. Indicate in writing on the delivery note that you are rejecting it due to damage or poor condition.

Once we receive the product, we will send you a confirmation email. Within approximately 3 to 5 days, we will inform you that the return has been processed and how the refund will be issued.

Check the FIT bar in the product description. There we indicate if it's a small, regular, or large size.

It depends on the product. If a restock is planned, it will be indicated on the product page with a notice such as “NEXT RESTOCK ON XX-XX-XXXX”.

Wash inside out, in cold water, do not tumble dry, and avoid direct sunlight on the front. More details in the care section of each product.

For personalized products, like our Pro Jersey, you'll see a customization field on the product page. If the product doesn't have this field, it can't be customized.

Yes, by writing to us at sales@giantx.gg .

Yes, on your internal customer portal or by contacting us at sales@giantx.gg .

Yes, except for shipments to the Canary Islands.

Yes, you can come and visit us at the HOME OF GIANTX in Malaga, Spain: Calle París 77, 29006.

Yes, by selecting the “Pick up in store” option. Collection is free.

Monday: 10:00–14:00

Tuesday to Thursday: 9:00–18:00

Usually within 24–48 hours. We will notify you by email when it is ready at our facility.

The confirmation email containing the order number

Monday to Friday, from 9:00 to 18:00, at sales@giantx.gg or through our online chatbot. We respond within 24 hours.

No, you can purchase as a guest. However, we recommend creating an account to better track your order.

When trying to access your account, enter your email address and select "I forgot my password." We will send you an email so you can create a new one.

Yes. We religiously comply with our Privacy and Data Protection Policy .

At checkout, in the upper right corner, in the "Discount code or gift card" section.

No, discounts are not usually cumulative. Only one discount can be applied per order.

Yes. We launch exclusive offers and drops for those subscribed to our newsletter.